System Analyst / Cloud & Infrastructure Engineer / Troubleshooting Specialist
System Analyst with 5 years of IT experience across enterprise support, infrastructure operations, and production troubleshooting. AWS Solutions Architect and Terraform certified, with hands-on work across Windows and Linux systems, scripting, monitoring, and large-scale operational environments.
Gene Kim works across infrastructure, enterprise support, and production operations with a focus on keeping critical systems stable, diagnosable, and well-documented. The resume highlights strength in Windows and Linux administration, scripting, monitoring, ticket-driven support, plus a Virginia Tech background and certifications in AWS, Terraform, and RHCSA.
Experience supporting and configuring Windows and Linux environments, Windows Server, Active Directory, Group Policies, DNS, Microsoft 365, server management, and endpoint operations.
Root-cause analysis, log review, Splunk monitoring, incident response, ServiceNow and JIRA workflows, and support for software emergencies across revenue-critical production systems.
AWS Solutions Architect certified with Terraform certification, plus practical scripting in PowerShell and Python to automate repetitive work, speed investigations, and support infrastructure tasks.
Rather than generic sample projects, this section now reflects real work pulled from the resume: tolling infrastructure support, federal health video systems, and internal software development experience.
Supported a West Virginia tolling site generating millions in annual revenue, monitoring production health across hundreds of sensors, cameras, servers, databases, transaction records, and proprietary software systems.
Participated in a major deployment effort involving 500+ tolling booths, coordinating with field technicians on infrastructure installation, system configuration, rollout support, and issue resolution.
Built internal web applications during a full-stack software engineering internship using C#, Java, JavaScript, SQL, and Git, giving early hands-on exposure to software delivery inside a large enterprise environment.
Primary troubleshooting specialist for a high-value tolling site, responding to software emergencies, investigating logs, supporting 300+ Windows and Linux endpoints, writing PowerShell and Python scripts, and helping deploy large-scale tolling infrastructure.
Supported Department of Health video applications through ServiceNow incident management, Splunk dashboards and query writing, documentation, escalation workflows, and collaboration with QA and development teams on validation and site issues.
Served as a lead help desk analyst supporting roughly 1,500 endpoints across 50+ supermarket locations, handling ServiceNow incidents, Active Directory, DHCP, Microsoft 365, on-site servers, SharePoint, printers, and user hardware while contributing to internal documentation.
Based in the North East United States. Reach out for roles or projects involving systems administration, enterprise support, troubleshooting, cloud platforms, or operational engineering.